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Frequently asked questions about Neutrogena Cellular Boost Products with retinol

Certain products within the Neutrogena® Cellular boost range, the Concentrate and the Eye Cream are formulated with retinol to deliver highly effective de-aging results. Retinol has become one of the most popular anti-ageing skincare ingredients available on the market because retinol formulas penetrate into the skin cells to deliver visible results1.

Retinol is also one of the most effective vitamin A derivatives that you can buy without a doctor’s prescription. It’s stronger than other derivatives – such as retinyl palmitate, retinyl acetate, and retinyl linoleate – which are known as pro-retinols. This makes it more efficient, but it also needs to be applied carefully.

If you’re new to using retinol, our beginner’s guide will help you decide if it’s the right ingredient for you. Or you can read our expert tips on how to get the most out of retinol products.

You can also find answers below to common questions about the effects of retinol in the Neutrogena Cellular Boost range.


I have applied Neutrogena Cellular Boost Eye Cream as recommended and I am experiencing skin irritation. Is this normal?

You may experience some mild redness, warmth or skin flaking as your skin becomes used to the highly effective formula in Neutrogena® Cellular Boost Eye Cream.

This is a normal, temporary indication that the retinol is working. However, if these effects persist, or cause discomfort, stop using the product for a week and then try again. It may be best to build up use gradually or carry out a patch test, as described in our beginner’s guide to retinol.


How long does it take to get used to retinol?

How long it takes to adapt to retinol creams can vary from person to person. Provided they follow a gradual approach to building up retinol as outlined in our beginner’s guide, normal skin types should be used to retinol within two to four weeks2

How do I continue using Neutrogena Cellular Boost Eye Cream but reduce irritation around the eyes?

The eye area is particularly sensitive as the skin is so thin around the eyes.

Start with a very small amount, patting it gently around the eye socket and avoiding the eyelid itself, and building up use gradually as outlined in our beginner’s guide. If you still experience irritation, then stop using the product.


What should I do if after applying retinol creams, I have burning sensations?

If you have an immediate burning sensation after applying the product, rinse the skin thoroughly with cool water and pat dry. It may be that you have a sensitivity to retinol as an ingredient.

If you experience mild flaking or redness when the skin is getting used to retinol, use a suitable moisturiser for your skin type regularly. Avoid scrubs and acids to remove the flakes as these may make your skin more irritated. Consult a healthcare professional should irritation persist.

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